Moralis is 100% About Results
Everything we do at Moralis is all about producing the results we promised to each other, our customers, our users and our investors. You are expected to be highly focused on results.You are judged based on your output and how much you push Moralis forward. Let’s never lose sight of the actual tangible, concrete results we all are expected to deliver.
Measure Results Not Hours
We care about what you achieve: the code you shipped, the user you made happy, and the team member you helped.
How do we work with Customer Results at Moralis? Our focus is to improve the results that customers achieve, which requires being aware of the Concur effect.
What The Customer Asks for. This means we don’t use the phrase “customer focus”, because it tempts us to prioritize what the customer says they want over what we discover they actually need through our product development process. Often, it’s easier for a customer to think in terms of a specific solution than to think about the core problem that needs to be solved. But a solution that works well for one customer isn’t always relevant to other customers, and it may not align with our overall product strategy. When a customer asks for something specific, we should strive to understand why, work to understand the broader impact, and then create a solution that scales.
What is the innovators dilemma?
“Disruptive technology should framed as a marketing challenge not a technological one”. Clayton M. Christensen.
- There are two kinds of technologies: disruptive and sustaining.
- If a company’s resources, processes and values don’t match the market, no management can save it.
- Market leaders can solve the innovator’s dilemma by acquiring or founding subsidiaries.
Customer results vs large clients, existing scope and our assumptions.
"To move forward for new improved results, must create a win-win situation between clients or business partners.
Build credibility and draw an increase of user base, clients and customers.
Quality customers are loyal users and investors.
We don’t just adapt, we transform with the existing scope through practical and actionable insights contributing to our flywheel effect of disciplined people, thought and action. "
Focus on ensuring cusromers’ needs are resolve and met.
No customer, no growth.
Moralis Ways of Working
SENSE of URGENCY at Moralis. At an exponentially-scaling startup, time gained or lost has compounding effects.
Try to get the results as fast as possible, but without compromising our other values and ways we communicate, so the compounding of results can begin and we can focus on the next improvement.
Bias for action at Moralis
Focus on action, less focus on perfectionsim. It’s risky to spend long time overanalysing a task, there should be a time frame for every task taking place. Practice makes progress from making occasional mistakes not for impulsive decision making but in areas where you can grow and improve. It’s about accomplishing a task efficiently in short period of time. Making the right decision and getting better results each time
Is it ok to make mistakes? Decisions should be thoughtful, but delivering fast results requires the fearless acceptance of occasionally making mistakes; our bias for action also allows us to course-correct quickly. Everyone will make mistakes, but it’s the relative number of mistakes against all decisions made (i.e. percentage of mistakes), and the swift correction or resolution of that mistake, which is important.
Giving Agency meaning and examples
We give people agency to focus on what they think is most beneficial. If a meeting doesn’t seem interesting and someone’s active participation is not critical to the outcome of the meeting, they can always opt to not attend, or during a video call they can work on other things if they want.
Staying in the call may still make sense even if you are working on other tasks, so other peers can ping you and get fast answers when needed. This is particularly useful in multi-purpose meetings where you may be involved for just a few minutes.
“Have agency to act on urgency in the middle of a task if other task needs your attention.
The ability to make a decision to excuse yourself from a task as new expected task comes up.
It comes down to what more important should be given a first place priority.
To meet guidelines outside of your normal calendar schedule.”
Our definition of global optimization is that you do what is best for the organization as a whole. Don’t optimize for the goals of your team when it negatively impacts the goals of other teams, our users, and/or the company. Those goals are also your problem and your job. Keep your team as lean as possible, and help other teams achieve their goals.
We refer to this as “persistence of purpose”. Tenacity is the ability to display commitment to what you believe in. You keep picking yourself up, dusting yourself off, and quickly get going again having learned a little more.
About Ownership at Moralis?
Ownership at Moralis means expecting team members to complete tasks that they are assigned. Having a task means you are responsible for anticipating and solving problems.
Disagree, Commit and Disagree
Everything can be questioned, but as long as a decision is in place, we expect people to commit to executing it. In a manager-report circumstance, usually the report is the DR. The manager may disagree with the final decision, but they still commit to the decision of the DRI.