Result Value Questions

[Alexlane8]

Results Introduction

1. Are results important at Moralis?
   Yes. Moralis is 100% about results

2. Do we care about how many hours someone worked? If not - what do we care about instead?
   Moralis cares about what we achieve, not how many hours we work. Moralis trusts team members to do the right thing instead of having rigid rules.

Customer Results

3. How do we work with Customer Results at Moralis?
   The focus is to improve the results that customers achieve, which requires being aware of the Concur Effect.

4. How are Customer Results different from What The Customer Asks for?
   When a customer asks for something specific, we should strive to understand why, work to understand the broader impact, and then create a solution that scales.

5. What is the innovators dilemma?
   When a company focuses on a big company and loses sight that small companies can be a smarter way to improve and lean company skills and capabilities. Then grow from there. Don’t lose sight that smaller customers can be as valuable as large companies.

6. What can you say about customer results vs large clients, existing scope and our assumptions?
   Focus on discovering what the client needs through the product development process instead of what the client says they want. We need to think about the core problem that needs to be solved instead of focus on on what the client thinks is a specific solution. When a customer asks for something specific, we should strive to understand why, work to understand the broader impact and then create a solution that scales.
   We can’t assume that works well for one company will work for all companies. We must directly validate our assumptions with customers to ensure we create scalable, highly relevant solutions.

7. How do we go the extra steps for our client even when it’s beyond our control?
   We should take responsibility for what the customer experiences even when it isn’t entirely in our control. We try to go above and beyond to solve their issues. When a customer is losing productivity, treat it like Moralis is losing money. A customer down gets the same urgency as if Moralis were losing $1M per day of productivity. this treatment is equal regardless of how much they are paying us.

Moralis Ways of Working

8. What can you say about sense of urgency at Moralis?
   Try to get results as fast as possible, but without compromising our other values and ways we communicate so the compounding of results can begin and we can focus on the next improvement. At an exponentially-scaling startup, time gained or lost has compounding effects.

9. What can you say about bias for action at Moralis?
   It is important to keep our focus on action. Decisions should be thoughtful but delivering fast results requires the fearless acceptance of occasionally making mistakes, our bias for action also allows us to course-correct quickly.

10. Is it ok to make mistakes?
    Yes it is ok to make mistakes. Everyone will make mistakes, but it’s the relative number of mistakes against decisions made and the swift correction or resolution of that mistake which is important.

11. What are some examples of “giving agency”? Give some practical examples.
    Moralis gives the freedom to choose what is priorities for them. For example, if it is not critical to the outcome to a meeting, I can choose to not attend and instead spend my time working on other work that benefits clients.

12. What do we mean by global optimization?
    You do what is best for the organization as a whole. Don’t optimize for the goals of your team when it negatively impacts the goals of other teams, our users, and/or the company. In the context of collaboration, this means that if anyone is blocked by you on a question your approval, or a merge request review, your top priority is always to unblock them, either directly or through helping them find someone else who can, even if is takes time away from your own or your teams priorities.

13. What is tenacity?
    Persistence of purpose. Ability to display commitment to what you believe in.

14. What can you say about Ownership at Moralis?
    Moralis expects team members to complete tasks that they are assigned. You are responsible tor anticipating and solving problems. you are responsible for overcoming challenges. Take imitative and proactively inform stakeholders when there is something you mighty not be able to solve.

15. What is “Disagree, Commit and Disagree”?
    Any past decisions and guidelines are open to questioning as long as you act in accordance with them until they are changed. .

[Malena]

Results Introduction

1. Are results important at Moralis? 100% Results are the most important value.
2. Do we care about how many hours someone worked? If not - what do we care about instead? Results, the code delivered, not how many hours it took you to get there.

Customer Resutls

3. How do we work with Customer Results at Moralis? Focusing on improving results.
4. How are Customer Results different from What The Customer Asks for? We should focus on the best scallable solution for the customers’ problem, not in doing what they ask for.
5. What is the innovators dilemma? Businesses might lose market share by only focusing in large customers and developing the highest value products without paying attention to smaller customers that would be taken by start ups.
6. What can you say about customer results vs large clients, existing scope and our assumptions? We should focus on what customers need to create solutions that scale. The existing scope can be adapted after a client’s suggestion if it improves the current plans. We should validate our assumptions with the customer.
7. How do we go the extra steps for our client even when it’s beyond our control? We treat our customer’s problems as if Moralis was losing money through them, regardless of how much that customer is being charged for the service.

Moralis Ways of Working

8. What can you say about sense of urgency at Moralis? We need to work as fast as possible without compromising the other values and communication.
9. What can you say about bias for action at Moralis? It is important to act fast, accepting that might bring on some mistakes but action will help correct them fast.
10. Is it ok to make mistakes? Yes, as long as they are corrected fast and the percentage of mistakes against results is good.
11. What are some examples of “giving agency”? Give some practical examples. Having freedom to focus on what we believe is more important at the time. That could mean opting out of not so important meetings, or where our input is not so important, or working on something else while in a video call.
12. What do we mean by global optimization? The organization’s interests goes first and are more important than the team ones. if someone is blocked by an action you should take, you should give priority to help unblock them.
13. What is tenacity? The commitment to keep learning, keep improving and picking yourself up when you fall.
14. What can you say about Ownership at Moralis? You are responsible for finishing your tasks, overcome challenges and inform if there will be a problem or something you can’t solve.
15. What is “Disagree, Commit and Disagree”? You can disagree with something and question it, but until its changed you are expected to follow the guideline that is in place.

[Cornel]

Results Introduction

1. Are results important at Moralis?
   Definitely! Results are crucial at Moralis. It’s all about achieving what was promised to the team, the customers, the users, and the investors.

2. Do we care about how many hours someone worked? If not - what do we care about instead?
   We prioritize outcomes over hours worked, such as shipped code, customer support, and teamwork.

Customer Results

3. How do we work with Customer Results at Moralis?
   We prioritize our customers’ results while considering the “Concur effect”.

4. How are Customer Results different from What The Customer Asks for?
   Customer needs should be prioritized over specific solutions that may not align with our product strategy.

5. What is the innovators’ dilemma?
   The innovator’s dilemma occurs when established companies prioritize existing customers over disruptive innovations.

6. What can you say about customer results vs large clients, existing scope and our assumptions?
   Customer success takes priority over assumptions, existing scope, or large clients. We must listen and adapt to our client’s needs as long as it aligns with our goals.

7. How do we go the extra steps for our client even when it’s beyond our control?
   We take responsibility for the customer’s experience, even if it’s outside our control. If a customer loses productivity, we treat it as a loss for Moralis.

Moralis Ways of Working

8. What can you say about the sense of urgency at Moralis?
   We prioritize urgency, without compromising our values, recognizing the compounding effects of time gained or lost.

9. What can you say about bias for action at Moralis?
   We prioritize taking action and avoid getting stuck in analysis paralysis. We acknowledge that mistakes can happen, but it’s crucial to rectify them promptly.

10. Is it ok to make mistakes?
    Yes, it’s okay to make mistakes at Moralis. What’s important is how we handle those mistakes and the lessons we learn from them.

11. What are some examples of “giving agency”? Give some practical examples.
    Giving people agency means allowing them to prioritize tasks that are most beneficial to them. For instance, they can skip non-essential meetings or multitask during a video call.

12. What do we mean by global optimization?
    Global optimization involves prioritizing the needs of the organization over our own tasks. We prioritize unblocking others when necessary.

13. What is tenacity?
    Tenacity is the perseverance to pursue your beliefs, learn from failures, and move forward.

14. What can you say about Ownership at Moralis?
    Being an owner at Moralis involves taking responsibility for assigned tasks, proactively solving problems, taking initiative, and keeping stakeholders informed of challenges.

15. What is “Disagree, Commit and Disagree”?
    “Disagree, Commit, and Disagree” means that while everything can be questioned, we commit to decisions once they’re made. We can continue to question past decisions while also adhering to them until they change.

[Madhukar]

1. Are results important at Moralis?
   Results makes the goals tangible and unambiguous, focusing on results and working towards them is important in Moralis.

2. Do we care about how many hours someone worked? If not - what do we care about instead?
   Results achieved in a timely and with highest of quality.

Customer Resutls

3. How do we work with Customer Results at Moralis?
   On improving customer results.

4. How are Customer Results different from What The Customer Asks for?
   The goal which a customer might want to achieve could be different from their ask Understanding what the customer wants to achieve is more important than their ask which could be communicated/understood poorly.

5. What is the innovators dilemma?
   Poorly designed solutions to a problem and for a company to focus it’s resources, time and money on solving catching the wave instead of providing a better solution which could be articulated by small group of users.

6. What can you say about customer results vs large clients, existing scope and our assumptions?
   Focus on the pain points which 80% of the users (large or small) are facing solve them first. Customer feedback is paramount hence and shouldn’t be focused one set of clientele only. A structured way of rapidly receiving this feedback from the community and addressing them quickly is hallmark of great companies.

7. How do we go the extra steps for our client even when it’s beyond our control?
   Treat them the same way as though Moralis is losing money.

Moralis Ways of Working

8. What can you say about sense of urgency at Moralis?
   Trying to get results as fast as possible without compromising our values and customer experience.

9. What can you say about bias for action at Moralis?
   Action and results over analysis-paralysis. Try Fast, Check Fast, Fail Fast, Correct Fast.

10. Is it ok to make mistakes?
    Yes, but to acknowledge and correct them fast also.

11. What are some examples of “giving agency”? Give some practical examples.
    Being available in meetings, but also multitasking on some work, acknowledging people that you’re there if you need them and on the flip side for other team mates to understand that the team member is delivering something important and we can reach out to them when and if needed. This requires good faith in each other.

12. What do we mean by global optimization?
    Keep the company results, goal and objective in mind in everything you do. Unblocking hurdles as soon as you or the team can to achieve results and not that of individual

13. What is tenacity?
    Persistence in light of failure towards a purpose.

14. What can you say about Ownership at Moralis?
    Responsibility to deliver high quality results. Do what it takes keeping Moralis’s culture of collaboration in mind.

15. What is “Disagree, Commit and Disagree”?
    As team to move forward would mean to discuss (even if there’s disagreement) to commit to achieve a result and work towards it. Once committed we have laser focus on the result to be achieved and do not deviate from it. We can always discuss on how we can improve upon past decisions.

[GenXCrypto]

Results Introduction
1. Are results important at Moralis?
Results are the main focus.

*2. Do we care about how many hours someone worked? If not - what do we care about instead?*
        The focus is on the code that is shipped, happy users, and the team member that you     
        helped.

Customer Resutls
3. How do we work with Customer Results at Moralis?
We build so that the actual user likes it, not the admin. If it is not built for the user then the user
will not want to use it and be unhappy when they do. More feature does not mean user friendly. I
might men more confused users.

*4. How are Customer Results different from What The Customer Asks for?*
    	Find out what the problem is the that the customer is trying to solve, why the problem 	is so important, what is the broader impact, and then create a solution that can scale.

*5. What is the innovators dilemma?*
       New companies that serve low-value customers with poorly developed technology can improve that technology incrementally until it is good enough to quickly take market share from established business. 

*6. What can you say about customer results vs large clients, existing scope and our assumptions?*
       My take on this is that if you just listen to large clients then you are serving fewer people and inching down the path of only serving a small few. This lead to the possibility of becoming irrelevant.

*7. How do we go the extra steps for our client even when it’s beyond our control?*
       Our rule of thumb should be that a customer down gets the same urgency as if Moralis were losing $1M per day of productivity. This treatment is equal regardless of how much they are paying us. 

Moralis Ways of Working

*8. What can you say about sense of urgency at Moralis?*
       Try to get the results as fast as possible, but without compromising our other values and ways we communicate, so the compounding of results can begin and we can focus on the next improvement. 

*9. What can you say about bias for action at Moralis?*
       Focus on results and try not to be stuck in being safe, or fear of making mistakes. Mistakes that are not overwhelming, or with a large number of mistakes are acceptable.

*10. Is it ok to make mistakes?*
       Mistakes are made when you try. As long as they are not overwhelming, or with a large number of mistakes.

*11. What are some examples of “giving agency”? Give some practical examples.*
       If you will not be speaking but still need, want, to know what happens in a meeting you can turn your mic and camera off so you are just listening.

*12. What do we mean by global optimization?*
       Not letting ourselves get caught up in working on our small groups that we loose sight of the big picture and do not help other groups or people.

*13. What is tenacity?*
       Not giving up and keep trying. Tenacity is the ability to display commitment to what you believe in. You keep picking yourself up, dusting yourself off, and quickly get going again having learned a little more. 

*14. What can you say about Ownership at Moralis?*
       As an owner, you are responsible for overcoming challenges, not other people. Inform stakeholders when there is something you might not be able to solve

*15. What is “Disagree, Commit and Disagree”?*
       You can disagree with the decision made. Committing to the decision, acting on it, and carrying it out does not make you responsible, and the owner of the decision.

[Kronik]

Results Introduction

1. For sure results are the engine that ensures the continued existence of Moralis.

2. Quantity is not quality. Don’t celebrate how many hours you’ve worked, but what you’ve achieved.

Customer Results

3. The goal is to always improve the results that customers achieve.

4. It differs because a customer considers how a specific solution can solve their problem, whereas the customer result considers the broader impact of the proposed solution and how scalable it is.

5. It describes how adapting new technologies can cause great firms to fail.

6. Large clients: Our focus should not solely be on large clients; we should always treat all clients the same regardless of the amount they are paying Moralis
   Existing scope: Moralis is opened to adapting great suggestions from clients that can improve the brand.
   Our assumptions: In order to avoid creating redundant solutions, every idea or assumption must be directly validated by our customers.

7. To go the extra mile for clients, even when factors are beyond your control, maintain proactive communication and offer creative solutions. Show empathy and follow up to ensure their satisfaction, demonstrating your commitment to their success.

Moralis Ways of Working

8. Try to get the results as fast as possible, but without compromising the other values. Communicate in a clear and direct way. So the compounding of results can begin and we can focus on the next improvement.

9. It’s important that we keep our focus on action, and don’t fall into the trap of analysis paralysis or sticking to a slow, quiet path without risk.
   Decisions should be thoughtful, but delivering fast results requires the fearless acceptance of occasionally making mistakes; bias for action also allows to course-correct quickly.

10. Humans make mistakes. It’s normal but communicate them honest, transparent and fast as possible to enable help for the issue.

11. This means that not all topics in calls are relevant for all members. You can work on more relevant tasks when you want. Staying in the call may still make sense even if you are working on other tasks, so other peers can ping you and get fast answers when needed.

12. Global optimization means prioritizing the overall success of the organization over individual team goals. In collaboration, this involves unblocking others promptly, even if it means setting aside your own tasks, to ensure smooth progress across all teams.

13. Tenacity is the determination and persistence to continue pursuing a goal despite difficulties or setbacks. It involves staying committed and not giving up, even when faced with challenges. True to the motto: where there’s a will, there’s a way!

14. Ownership means being fully responsible for completing assigned tasks, including anticipating and solving problems. It involves taking initiative to overcome challenges independently and proactively informing stakeholders if you encounter issues you can’t resolve on your own.

15. “Disagree, Commit, and Disagree” means that while all decisions can be questioned, team members must commit to executing them until they are changed. Managers should support the decisions of the Directly Responsible Individual (DRI) and communicate any concerns to the DRI, assuming decisions were made with the best intent.