Result Value Questions

[Alexlane8]

Results Introduction

1. Are results important at Moralis?
   Yes. Moralis is 100% about results

2. Do we care about how many hours someone worked? If not - what do we care about instead?
   Moralis cares about what we achieve, not how many hours we work. Moralis trusts team members to do the right thing instead of having rigid rules.

Customer Results

3. How do we work with Customer Results at Moralis?
   The focus is to improve the results that customers achieve, which requires being aware of the Concur Effect.

4. How are Customer Results different from What The Customer Asks for?
   When a customer asks for something specific, we should strive to understand why, work to understand the broader impact, and then create a solution that scales.

5. What is the innovators dilemma?
   When a company focuses on a big company and loses sight that small companies can be a smarter way to improve and lean company skills and capabilities. Then grow from there. Don’t lose sight that smaller customers can be as valuable as large companies.

6. What can you say about customer results vs large clients, existing scope and our assumptions?
   Focus on discovering what the client needs through the product development process instead of what the client says they want. We need to think about the core problem that needs to be solved instead of focus on on what the client thinks is a specific solution. When a customer asks for something specific, we should strive to understand why, work to understand the broader impact and then create a solution that scales.
   We can’t assume that works well for one company will work for all companies. We must directly validate our assumptions with customers to ensure we create scalable, highly relevant solutions.

7. How do we go the extra steps for our client even when it’s beyond our control?
   We should take responsibility for what the customer experiences even when it isn’t entirely in our control. We try to go above and beyond to solve their issues. When a customer is losing productivity, treat it like Moralis is losing money. A customer down gets the same urgency as if Moralis were losing $1M per day of productivity. this treatment is equal regardless of how much they are paying us.

Moralis Ways of Working

8. What can you say about sense of urgency at Moralis?
   Try to get results as fast as possible, but without compromising our other values and ways we communicate so the compounding of results can begin and we can focus on the next improvement. At an exponentially-scaling startup, time gained or lost has compounding effects.

9. What can you say about bias for action at Moralis?
   It is important to keep our focus on action. Decisions should be thoughtful but delivering fast results requires the fearless acceptance of occasionally making mistakes, our bias for action also allows us to course-correct quickly.

10. Is it ok to make mistakes?
    Yes it is ok to make mistakes. Everyone will make mistakes, but it’s the relative number of mistakes against decisions made and the swift correction or resolution of that mistake which is important.

11. What are some examples of “giving agency”? Give some practical examples.
    Moralis gives the freedom to choose what is priorities for them. For example, if it is not critical to the outcome to a meeting, I can choose to not attend and instead spend my time working on other work that benefits clients.

12. What do we mean by global optimization?
    You do what is best for the organization as a whole. Don’t optimize for the goals of your team when it negatively impacts the goals of other teams, our users, and/or the company. In the context of collaboration, this means that if anyone is blocked by you on a question your approval, or a merge request review, your top priority is always to unblock them, either directly or through helping them find someone else who can, even if is takes time away from your own or your teams priorities.

13. What is tenacity?
    Persistence of purpose. Ability to display commitment to what you believe in.

14. What can you say about Ownership at Moralis?
    Moralis expects team members to complete tasks that they are assigned. You are responsible tor anticipating and solving problems. you are responsible for overcoming challenges. Take imitative and proactively inform stakeholders when there is something you mighty not be able to solve.

15. What is “Disagree, Commit and Disagree”?
    Any past decisions and guidelines are open to questioning as long as you act in accordance with them until they are changed. .

[Malena]

Results Introduction

1. Are results important at Moralis? 100% Results are the most important value.
2. Do we care about how many hours someone worked? If not - what do we care about instead? Results, the code delivered, not how many hours it took you to get there.

Customer Resutls

3. How do we work with Customer Results at Moralis? Focusing on improving results.
4. How are Customer Results different from What The Customer Asks for? We should focus on the best scallable solution for the customers’ problem, not in doing what they ask for.
5. What is the innovators dilemma? Businesses might lose market share by only focusing in large customers and developing the highest value products without paying attention to smaller customers that would be taken by start ups.
6. What can you say about customer results vs large clients, existing scope and our assumptions? We should focus on what customers need to create solutions that scale. The existing scope can be adapted after a client’s suggestion if it improves the current plans. We should validate our assumptions with the customer.
7. How do we go the extra steps for our client even when it’s beyond our control? We treat our customer’s problems as if Moralis was losing money through them, regardless of how much that customer is being charged for the service.

Moralis Ways of Working

8. What can you say about sense of urgency at Moralis? We need to work as fast as possible without compromising the other values and communication.
9. What can you say about bias for action at Moralis? It is important to act fast, accepting that might bring on some mistakes but action will help correct them fast.
10. Is it ok to make mistakes? Yes, as long as they are corrected fast and the percentage of mistakes against results is good.
11. What are some examples of “giving agency”? Give some practical examples. Having freedom to focus on what we believe is more important at the time. That could mean opting out of not so important meetings, or where our input is not so important, or working on something else while in a video call.
12. What do we mean by global optimization? The organization’s interests goes first and are more important than the team ones. if someone is blocked by an action you should take, you should give priority to help unblock them.
13. What is tenacity? The commitment to keep learning, keep improving and picking yourself up when you fall.
14. What can you say about Ownership at Moralis? You are responsible for finishing your tasks, overcome challenges and inform if there will be a problem or something you can’t solve.
15. What is “Disagree, Commit and Disagree”? You can disagree with something and question it, but until its changed you are expected to follow the guideline that is in place.